A Web-Based Order Monitoring and Tracking System with RBAC and Agile Scrum at PT Sucofindo's Jambi Branch

dapit triandi

doi:10.33365/jatika.v7i3.2825

dapit triandi Universitas Islam Negeri Sulthan Thaha Saifuddin Jambi

DOI: https://doi.org/10.33365/jatika.v7i3.2825

Keywords: order monitoring system, role-based access control, agile scrum, web-based information system, user acceptance testing

Abstract

Order handling at PT SUCOFINDO's Jambi Branch is still done by hand through a shared spreadsheet, even though the Coal (Batubara) portfolio alone averages 125 orders a month, the highest volume among all portfolios. This manual approach creates several issues: there is no access restriction, so every user can alter data without clear control; order status is rarely updated consistently; physical documents are hard to trace; and reporting is still handled in a conventional way. To address these issues, this study designs and builds a web-based Order Monitoring and Tracking System (SIMDOR) fitted with a Role-Based Access Control (RBAC) mechanism. The research is applied in nature, combining descriptive and experimental approaches, with data gathered through interviews and direct observation of the company's business processes. The system was built using the Agile Scrum method over three sprints, with ReactJS as the frontend framework, Firebase as the backend and real-time database, and Cloudinary for storing digital documents. Testing combined Black Box Testing and User Acceptance Testing (UAT); the Black Box results show that every core function performed as expected, while the UAT, involving seven respondents across different user roles, recorded an acceptance rate of 85.71%, placing it in the Very Good category. These results confirm that combining RBAC with Agile Scrum produces an order monitoring system that is secure, responsive to user needs, and ready for operational use, while also offering practical value for the company and academic value for web-based information systems research.

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